Frequently asked questions

Airfares and seat availability can change. The price is confirmed only after the booking is verified with the airline and payment instructions are issued.

It depends on the airline fare rules. Change fees, fare differences or cancellation penalties may apply. We confirm the full cost before making a change.

Enter the destination, check-in and check-out dates, rooms and guest count. Available properties and rates will be shown and the final price is rechecked before confirmation.

Included taxes are shown in the search results. City taxes, resort fees or charges payable at the property may be listed separately.

It depends on the selected rate's cancellation policy. The free-cancellation deadline and any penalties are shown before confirmation.

We will offer an alternative property or room option. If payment was received and the booking cannot be fulfilled, the applicable refund process will be started.

We accept payment via bank transfer in LKR. Once your fare or rate is confirmed, we'll share our bank account details and you can pay directly. Prices are also shown in approximate USD for reference, but payment is collected in LKR.

Generally yes, full payment is required before tickets or hotel vouchers are issued, unless otherwise agreed with you in writing for a specific booking.

Yes — once we receive your bank transfer, we confirm it on WhatsApp and proceed to issue your ticket, hotel voucher, or insurance certificate.

This depends entirely on the fare rules set by the airline or hotel you booked with. We'll always flag whether your fare is changeable and any change fees before you confirm a change.

Reach our Help Center any time at [email protected] or WhatsApp us directly, and we'll help sort it out with the airline or hotel.

Yes — just ask for it when you book your flight. We'll match you with a suitable plan and quote, and share the full coverage details before you confirm. Learn more about travel insurance →

Plans generally cover emergency medical treatment, trip cancellation, lost/delayed baggage, flight delays, and emergency evacuation — exact coverage depends on the specific plan and provider.

It is generally best to purchase a policy soon after confirming the trip. Coverage start dates and eligibility depend on the provider's rules.

The policy provider handles claim decisions and payments. AirlyGo can help you locate your policy documents and the correct claim contact details.

Visa requirements vary by destination and nationality. It's the traveller's responsibility to confirm and arrange any required visas — we're happy to point you toward the right resources when you book.